Which two results of a successful customer onboarding stage are the most important? (Choose two.)

• A.stakeholders identified
• B.desired business outcomes discussed
• C.organization chart discussed
• D.network diagrams discussed
• E.account relationships identified

Comment: *

Name: *

Email: *

Verification: *

Which perspectives are covered in a balanced scorecard?

• A.customer, employee, partner, risk
• B.business outcomes, customer, employee, risk
• C.business process, customer, financial, learning, growth
• D.competition, culture, financial. IT systems

Comment: *

Name: *

Email: *

Verification: *

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

• A.The customer has increased usage, which shows a strong indicator of renewal
• B.The customer's usage is too low to correctly measure the chance of their retention
• C.The customer's usage has seen a recent decline and the chance of them churning will be higher
• D.The customer has a high probability to renew and will include an expanded opportunity

Comment: *

Name: *

Email: *

Verification: *

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

• A.Build an understanding of your customer's business and market trends and priorities
• B.Perform a deep analysis of all the sales orders to the past 24 months
• C.Speak the internal contacts to understand the customer sentiment and outstanding escalations
• D.Engage with the account team to understand the expansion opportunities

Comment: *

Name: *

Email: *

Verification: *

What defines a use case?

• A.list of actions or event steps that a customer uses.
• B.list of actions that define the interactions between a role and a system to achieve a goal.
• C.comparison of the marketing description of what a product does and the customer's experience.
• D.list of instructions customers use for their software.

Comment: *

Name: *

Email: *

Verification: *