Free Access to Cisco.820-605.v2022-04-01.q100 with Valid Practice Test (Page 17)

Question 76

Which of these is included in a success plan?

A.customer HR processes
B.confidential customer information
C.services cost
D.customer business outcomes

Question 77

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
B.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
C.The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
D.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

Question 78

Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A.The customer's usage has seen a recent decline and the chance of them churning will be higher
B.The customer has increased usage, which shows a strong indicator of renewal
C.The customer's usage is too low to correctly measure the chance of their retention
D.The customer has a high probability to renew and will include an expanded opportunity

Question 79

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Question 80