Which type of analytics have telemetry that show the customer's use of the software and define what has happened to date?

• A.predictive
• B.prescriptive
• C.diagnostic
• D.descriptive

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A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

• A.Twice yearly student and staff surveys with two questions related to IT
• B.Measure the number of complaints raised by students
• C.Combination of tailored surveys and IT tools-based metrics
• D.Implement staff Super Users to provide feedback

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What are two examples of expand opportunities? (Choose two.)

• A.hosting an executive review
• B.increasing license count
• C.adding headcount to manage solution by the customer
• D.providing solution optimization services
• E.training on existing features

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Which statement describes an end user adoption barrier?

• A.There are insufficient licenses for additional staff from a newly acquired company to use the solution.
• B.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• C.The budget is insufficient to implement the solution for a new branch of the business.
• D.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

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Which action should a Customer Success Manager take when the product utilization score is not improving?

• A.Review the support case history to identify product quality or customer education issues.
• B.Engage the sales team to upsell the solution and offer options and product diversity to the customer.
• C.Contact the product operations team to review the telemetry and offer insights to the customer.
• D.Conduct customer interviews to understand current adoption barriers and develop a solution plan.

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