The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)

• A.business growth
• B.sustainability
• C.time to market
• D.cost efficiency
• E.credibility

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What defines a use case?

• A.list of instructions customers use for their software.
• B.list of actions or event steps that a customer uses.
• C.comparison of the marketing description of what a product does and the customer's experience.
• D.list of actions that define the interactions between a role and a system to achieve a goal.

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From a Customer Success perspective, why should the customer's health be monitored?

• A.to provide the opportunity to address any changes in the customer's experience around the solution
• B.to identify unused licenses so they can be addressed via a service improvement plan
• C.to give the customer valuable insight so they can automatically renew critical services on time
• D.to directly enable renewals

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From a Customer Success perspective, which reason to monitor your customer's health is the most important?

• A.It provides the opportunity to address any changes in the customer's experience or actions around the solution.
• B.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.
• C.Understanding your customer's health directly enables renewals.
• D.It gives the customer valuable insight so they can automatically renew critical services on time.

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Refer to the exhibit. What does this health score indicate?

• A.The customer needs to purchase more licenses.
• B.The customer is unlikely to advocate for this product.
• C.The customer is unlikely to renew this license.
• D.The customer needs to consume more of this product.

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