The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company's success? (Choose two.)

• A.cost efficiency
• B.risk management
• C.business growth
• D.sustainability
• E.credibility

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A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

• A.Twice yearly student and staff surveys with two questions related to IT
• B.Measure the number of complaints raised by students
• C.Combination of tailored surveys and IT tools-based metrics
• D.Implement staff Super Users to provide feedback

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What is a type of expansion opportunity?

• A.positive customer sentiment
• B.using latest release versions
• C.additional user groups
• D.strong stakeholder communication

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In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

• A.The adoption campaign provides free user training.
• B.The adoption campaign provides free trial licenses for feature upgrades.
• C.The adoption campaign provides notifications of new feature releases.
• D.The adoption campaign notifies customers of a critical bug.
• E.The adoption campaign surveys all end users for product feedback.

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Which statement describes an end user adoption barrier?

• A.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• B.There are insufficient licenses for additional staff from a newly acquired company to use the solution.
• C.The budget is insufficient to implement the solution for a new branch of the business.
• D.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

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