A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

• A.Personalization
• B.Apps
• C.Updates
• D.Display

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A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

• A.Factory reset
• B.System Restore
• C.In-place upgrade
• D.Unattended installation

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A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

• A.Internet-based upgrade
• B.Repair installation
• C.Clean install
• D.USB repair
• E.In place upgrade

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A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

• A.Quarantine the host in the antivirus system.
• B.Run antivirus scan tor malicious software.
• C.Investigate how malicious software was Installed.
• D.Reimage the computer.

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While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

• A.Send a quick message regarding the delay to the next customer.
• B.Cut the current customer's lime short and rush to the next customer.
• C.Apologize to the next customer when arriving late.
• D.Arrive late to the next meeting without acknowledging the lime.

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