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  2. CompTIA Certification
  3. 220-1102 Exam
  4. CompTIA.220-1102.v2024-03-26.q330 Dumps
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Question 141

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?

Correct Answer: C
The process of documenting who had possession of evidence at every step of the process is called chain of custody
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Question 142

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

Correct Answer: B
Explanation
System Restore is a feature that allows the user to revert the system to a previous state. However, this can also restore the malware that was removed by the technician. Disabling System Restore can prevent the operating system from automatically returning to an infected state. Enabling antivirus, educating the user, and enabling System Restore are good preventive measures, but they do not address the question. Disabling antivirus can make the system more vulnerable to malware attacks
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Question 143

A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

Correct Answer: D
Malware is malicious software that can cause damage or harm to a computer system or network4. A technician has verified a computer is infected with malware by observing unusual behavior, such as slow performance, pop-ups, or unwanted ads. The technician isolates the system and updates the anti-malware software to prevent further infection or spread of the malware. The next step is to run repeated remediation scans until the malware is removed. A remediation scan is a scan that detects and removes malware from the system. Running one scan may not be enough to remove all traces of malware, as some malware may hide or regenerate itself.
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Question 144

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Correct Answer: A
A support portal is an online system that allows customers to access customer service tools, submit requests and view status updates, as well as access information such as how-to guides, FAQs, and other self-service resources. This would be the best solution for the service desk, as it would allow them to easily manage the volume of requests by allowing customers to submit their own requests and view the status of their requests.
Additionally, the portal would provide customers with self-service resources that can help them resolve their own issues, reducing the amount of tickets that need to be handled by the service desk.
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Question 145

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Correct Answer: D
A keylogger is a type of malware that records the keystrokes of a user and sends them to a remote attacker1. The attacker can use the captured information to steal passwords, credit card numbers, or other sensitive data. A keylogger can be installed on a computer by attaching a small USB drive that contains a malicious executable file, such as grabber.exe2. The output.txt file may contain the recorded keystrokes. The user should remove the USB drive and scan the computer for malware.
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