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CompTIA Certification
220-1102 Exam
CompTIA.220-1102.v2024-03-26.q330 Dumps

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Question 6

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

A.Update the browser's CRLs
B.File a trouble ticket with the bank.
C.Contact the ISP to report the CFCs concern
D.Instruct the CFO to exit the browser

Correct Answer: A

The technician should update the browser's CRLs first. The error message indicates that the certificate revocation list (CRL) is not up to date. Updating the CRLs will ensure that the browser can verify the authenticity of the bank's website.

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Question 7

A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

A.SSH
B.VPN
C.VNC
D.RDP

Correct Answer: C

Explanation
VNC (Virtual Network Computing) is a protocol that allows a technician to simultaneously view and control a user's screen remotely. VNC uses a server-client model, where the user's computer runs a VNC server and the technician's computer runs a VNC client. VNC can work across different platforms and operating systems3.
SSH (Secure Shell) is a protocol that allows a technician to access a user's command-line interface remotely, but not their graphical user interface. VPN (Virtual Private Network) is a technology that creates a secure and encrypted connection over a public network, but does not allow screen sharing. RDP (Remote Desktop Protocol) is a protocol that allows a technician to access a user's desktop remotely, but not simultaneously with the user.

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Question 8

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

A.End user training
B.Progress notes
C.Knowledge base
D.Acceptable use policy document

Correct Answer: C

Explanation
A knowledge base is a centralized repository of information that can be used by technicians to find solutions to common problems, best practices, troubleshooting guides, and other useful resources12. Updating the knowledge base with the details of the issue and the resolution can help other technicians who encounter similar issues in the future. It can also reduce the number of tickets and improve customer satisfaction3.
References1: The Official CompTIA A+ Core 2 Student Guide (Exam 220-1102), page 10-11 2: CompTIA A+ Certification Exam Core 2 Objectives, page 13 3: CompTIA A+ Core 2 (220-1102) Certification Study Guide, page 10-12

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Question 9

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

A.Security and Maintenance
B.Network and Sharing Center
C.Windows Defender Firewall
D.Internet Options

Correct Answer: D

Explore
The correct answer is D) Internet Options. The Internet Options utility in Windows allows you to configure various settings related to your internet connection, including the proxy server settings. To access the Internet Options utility, you can either open the Control Panel and click on Internet Options, or open any web browser and click on the Tools menu and then on Internet Options. In the Internet Options window, go to the Connections tab and click on the LAN settings button. Here, you can enable or disable the use of a proxy server, as well as enter the address and port number of the proxy server you want to use12.
Security and Maintenance is a utility in Windows that allows you to view and manage the security and maintenance status of your computer, such as firewall, antivirus, backup, troubleshooting, and recovery settings. It does not have any option to configure proxy server settings.
Network and Sharing Center is a utility in Windows that allows you to view and manage your network connections, such as Wi-Fi, Ethernet, VPN, or dial-up. It also allows you to change network settings, such as network discovery, file and printer sharing, homegroup, and adapter settings. It does not have any option to configure proxy server settings.
Windows Defender Firewall is a utility in Windows that allows you to enable or disable the firewall protection for your computer, as well as configure firewall rules for inbound and outbound traffic. It does not have any option to configure proxy server settings.

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Question 10

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

A.System
B.Network and Sharing Center
C.User Accounts
D.Security and Maintenance

Correct Answer: C

User Accounts is a Control Panel utility that allows the technician to manage user accounts and groups on a workstation1. The technician can use User Accounts to grant local administrative access to a user by adding the user to the Administrators group1. The Administrators group has full control over the workstation and can perform tasks such as installing software, changing system settings, and accessing all files.
References: 1: User Accounts (Control Panel)
(https://docs.microsoft.com/en-us/windows/win32/shell/user-accounts) : Local Users and Groups (https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/plan/security-best-practices/local-users-and-gro

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