A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

• A.Differential backup
• B.Full backup
• C.Incremental backup
• D.Off-site backup

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A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

• A.Put on an ESD strap
• B.Disconnect the power before servicing the PC.
• C.Place the PC on a grounded workbench.
• D.Place components on an ESD mat.

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A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.
However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
* Index number of the Event Viewer issue
* First command to resolve the issue
* Second command to resolve the issue
BSOD

Commands:

Event Viewer:

System Error:

Correct Answer:

see the answer below in explanation.
Explanation:

The user is experiencing a system error that prevents them from using the Testing program. The error message indicates that the file MSVCP100.dll is missing from the computer. This file is part of the Microsoft Visual C++ 2010 Redistributable Package, which is required by some applications to run properly. The error may have occurred due to a corrupted or incomplete software deployment.
To resolve this issue, the user needs to restore the missing file and register it in the system. One possible way to do this is to copy the file from another computer that has the Testing program installed and working, and then use the regsvr32 command to register it. The steps are as follows:
* On another computer (User-PC02) that has the Testing program installed and working, locate the file MSVCP100.dll in the folder C:\Program Files\Testing.
* Share the folder C:\Windows\System32 on User-PC02 by right-clicking on it, selecting Properties, then Sharing, then Advanced Sharing, then checking Share this folder, then clicking OK.
* On the user's computer (User-PC01), open a command prompt as an administrator by clicking Start, typing cmd, right-clicking on Command Prompt, and selecting Run as administrator.
* In the command prompt, type the following command to copy the file MSVCP100.dll from User-PC02
* to User-PC01: copy "C:\Program Files\Testing\msvcp100.dll" "\\User-PC02\C$\Windows\System32"
* After the file is copied, type the following command to register it in the system: regsvr32 msvcp100.dll
* Restart the user's computer and try to run the Testing program again.
Therefore, based on the instructions given by the user, the correct answers are:
Select Event Viewer Issue: 2187
Select First Command: copy "C:\Program Files\Testing\msvcp100.dll" "\\User-PC02\C$\Windows\System32" Select Second Command: regsvr32 msvcp100.dll

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A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

• A.Have the user consider using an iPad if the user is unable to complete updates
• B.Have the user text the user's password to the technician.
• C.Ask the user to click in the Search field, type Check for Updates, and then press the Enter key
• D.Advise the user to wait for an upcoming, automatic patch

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A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

• A.Disable applicable BIOS options.
• B.Load the system in safe mode.
• C.Start up using a flash drive OS and run System Repair.
• D.Enable Secure Boot and reinstall the system.

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