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  1. Home
  2. CompTIA Certification
  3. 220-1102 Exam
  4. CompTIA.220-1102.v2024-03-26.q330 Dumps
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Question 16

Which of the following is used to explain issues that may occur during a change implementation?

Correct Answer: C
Risk analysis is used to explain issues that may occur during a change implementation. Risk analysis is a process of identifying, assessing and prioritizing potential risks that may affect a project or an activity. Risk analysis can help determine the likelihood and impact of various issues that may arise during a change implementation, such as technical errors, compatibility problems, security breaches, performance degradation or user dissatisfaction. Risk analysis can also help plan and prepare for mitigating or avoiding these issues.
Scope change is a modification of the original goals, requirements or deliverables of a project or an activity.
Scope change is not used to explain issues that may occur during a change implementation but to reflect changes in expectations or needs of the stakeholders. End-user acceptance is a measure of how well the users are satisfied with and adopt a new system or service. End-user acceptance is not used to explain issues that may occur during a change implementation but to evaluate the success and effectiveness of the change.
Rollback plan is a contingency plan that describes how to restore a system or service to its previous state in case of a failed or problematic change implementation. Rollback plan is not used to explain issues that may occur during a change implementation but to recover from them. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.2
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Question 17

A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?

Correct Answer: B
Explanation
One of the possible ways to access the user's computer remotely is to use RDP, which stands for Remote Desktop Protocol. RDP is a protocol that allows a user to connect to another computer over a network and use its graphical interface. RDP is commonly used for remote desktop software, such as Microsoft Remote Desktop Connection1. To use RDP, the user's computer must run RDP server software, and the technician must run RDP client software. The technician can then enter the user's IP address or hostname, and provide the appropriate credentials to log in to the user's computer. Once connected, the technician can view and control the user's desktop, and review the Outlook settings.
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Question 18

A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

Correct Answer: C
ACL (access control list) is a security control that describes what permissions a user or group has on a shared network folder using NTFS (New Technology File System) security settings. It can be used to grant or deny read, write, modify, delete or execute access to files and folders. SMS (short message service), MFA (multifactor authentication), MDM (mobile device management) are not security controls that apply to shared network folders. Verified Reference: https://www.comptia.org/blog/what-is-an-acl https://www.comptia.org/certifications/a
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Question 19

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

Correct Answer: C
Explanation
DNS (domain name system) is a protocol that translates domain names to IP addresses. If the computer has an incorrect DNS address assigned, it will not be able to resolve the domain names of web-based applications and access them. A firewall, a VLAN (virtual local area network) and a browser cache are not the most likely reasons for the issue, since the computer can ping known IP addresses on the internet and receive a response.
Verified References: https://www.comptia.org/blog/what-is-dns https://www.comptia.org/certifications/a
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Question 20

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

Correct Answer: C
The new laptop was set up with the static IP it needs to connect to the software. The old desktop is still configured with that IP, hence the conflict.
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