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  3. 220-1102 Exam
  4. CompTIA.220-1102.v2024-09-17.q504 Dumps
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Question 216

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

Correct Answer: C,D
Explanation
The best way to address the security and privacy concerns caused by a malware infection on a smartphone is to uninstall all recently installed applications and schedule an antivirus scan. Uninstalling the applications that may have introduced the malware can help remove the source of infection and prevent further damage.
Scheduling an antivirus scan can help detect and remove any remaining traces of malware and restore the device's functionality.
References: CompTIA A+ Core 2 (220-1102) Certification Study Guide, Chapter 5: Mobile Devices, Section
5.3: Mobile Device Security1
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Question 217

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Correct Answer: D
Explanation
The next step that the technician should do before taking the computer off site for repair is to get authorization from the manager. Getting authorization from the manager is important because it ensures that the technician has permission and approval to remove the computer from the premises and perform the repair work off site.
Getting authorization from the manager can also help document and communicate the reason and duration of the repair and avoid any misunderstanding or conflict with the user or the organization. Removing the HDD and then sending the computer for repair may not be feasible or necessary if the issue is not related to the HDD or if the HDD contains essential data or software for the repair. Checking corporate policies for guidance may be a good step but it does not replace getting authorization from the manager who is responsible for the computer and its data. Deleting the sensitive information before the computer leaves the building may not be possible or advisable if the issue prevents access to the data or if the data is needed for troubleshooting or recovery purposes. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1
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Question 218

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

Correct Answer: A
Windows 10 includes a set of parental controls within the "Family Options" section of the Windows settings.
This feature allows parents to manage their children's computing activities, including setting time limits on device use, filtering web content, managing privacy and online safety settings, and viewing activity reports.
Family Options:By enabling and configuring Family Options, the user can set specific times when their children can use the device and access the internet, effectively limiting their overall screen time and internet usage.
Update & Security (B) mainly deals with Windows updates and security features but does not directly provide settings for time management. Ease of Access (C) is focused on accessibility settings and does not include time management options. Network & Internet (D) settings control network connectivity and do not offer parental controls or time limits. Privacy (E) settings manage which applications can access device features and user data but do not include time management options.
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Question 219

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Correct Answer: D

Windows 10
The correct answer is D. Unattended installation. An unattended installation is a way of installing Windows 10 without requiring any user input or interaction. It uses a configuration file called answer file that contains the settings and preferences for the installation, such as the product key, language, partition, and network settings.
An unattended installation can be performed by using a bootable USB flash drive or DVD that contains the Windows 10 installation files and the answer file1. This is the fastest way for the technician to install Windows 10 on a newly built computer, as it automates the whole process and saves time.
A factory reset is a way of restoring a computer to its original state by deleting all the data and applications and reinstalling the operating system. A factory reset can be performed by using the recovery partition or media that came with the computer, or by using the Reset this PC option in Windows 10 settings2. A factory reset is not a way of installing Windows 10 on a newly built computer, as it requires an existing operating system to be present.
A system restore is a way of undoing changes to a computer's system files and settings by using a restore point that was created earlier. A system restore can be performed by using the System Restore option in Windows
10 settings or by using the Advanced Startup Options menu3. A system restore is not a way of installing Windows 10 on a newly built computer, as it requires an existing operating system and restore points to be present.
An in-place upgrade is a way of upgrading an existing operating system to a newer version without losing any data or applications. An in-place upgrade can be performed by using the Windows 10 Media Creation Tool or by running the Setup.exe file from the Windows 10 installation media. An in-place upgrade is not a way of installing Windows 10 on a newly built computer, as it requires an existing operating system to be present.
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Question 220

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

Correct Answer: A
Risk analysis is the process of identifying and evaluating the potential threats and impacts of a change on the system, network, or service. It is an essential step before approving a change request, as it helps to determine the level of risk, the mitigation strategies, and the contingency plans. Risk analysis also helps to prioritize the change requests based on their urgency and importance12.
References: 1 The Change Request Process and Best
Practices(https://www.processmaker.com/blog/it-change-request-process-best-practices/)2 Risk Assessment and Analysis Methods: Qualitative and Quantitative(https://www.isaca.org/resources/isaca-journal/issues/2021/volume-2/risk-assessment-and-analysis-m
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