A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?

• A.Request other learners share their experiences with similar material.
• B.Clearly and concisely answer the learner's question.
• C.Have the learners get into groups and discuss the question.
• D.Guide the learner to answering their own question.

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The BEST way for a training department to ensure continued support and budgeted dollars for its function is to:

• A.Link learning objectives and activities directly to business goals.
• B.Interview the organization's senior executives regarding training needs,
• C.Participate in the strategic planning process.
• D.Offer classes that will benefit employees.

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A course is two days in length, and has at its core a four-step process. At the end of the first day, learners should be able to effectively demonstrate the first two steps of the model; however, it is clear a number of participants have not yet mastered the second step of the model. The instructor should:

• A.Only focus on the first two steps of the model
• B.Plan to practice the second step of the model at the star of day two
• C.Continue with the course as planned on day two
• D.Meet individually with the learners who seem to be struggling

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A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?

• A.Clearly and concisely answer the learner's question.
• B.Have the learners get into groups and discuss the question.
• C.Request other learners share their experiences with similar material.
• D.Guide the learner to answering their own question.

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Which of the following should a trainer do to encourage learner response during a training session?

• A.Use name cards to refer to each learner by name
• B.Send the class on break to refocus the learners
• C.Arrange the classroom so that learners are in a circle
• D.Use only closed-ended questions during the session

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