In an economics lecture, the instructor wants to illustrate that, theoretically, a situation could never happen.
Which of the following hand gestures would be MOST effective in making this point?

• A.Right hand moving parallel to the floor
• B.A fist with the index finger extended upward
• C.Using both hands out front, palm to palm and spreading them slowly apart
• D.A closed fist

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An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?

• A.Read the comments to gain understanding of the low scores to find specific areas to work on.
• B.Re-develop the course from scratch.
• C.Practice the course in front of other instructors to receive direct feedback on how to improve.
• D.Contact each learner and ask for clarity on their responses.

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Which of the following would be the BEST solution for determining the emotions of a virtual class?

• A.Request students to use emoticons within assignments
• B.Never perform tasks that would upset the class
• C.Request students to not use all capital letters in assignments
• D.Elaborate on the emotion perceived in emails

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Which of the following is the MOST important issue to consider when identifying the target audience for a training program?

• A.Potential gains in participant productivity
• B.How much the program will cost
• C.The knowledge and skill of the participants
• D.The type of incentive to provide for completing the training

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When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:

• A.Ignore the problem and work with the student during a break so the class is not disturbed.
• B.Concentrate on getting the student's technical problem solved so they can learn with the rest of the class.
• C.Try to quickly analyze the problem to resolve the issue.
• D.Have another learner help the student while the instructor continues teaching.

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