After class introductions the instructor defines objectives and the expected timeline. Some learners have a different expectation of the class. Which of the following is the BEST response?

• A.Provide resources for learners to go beyond the class objectives.
• B.Ask the learners to design the objectives for the course.
• C.Contact the course designer and ask to send new objectives that meet learner's expectations.
• D.Reconcile any discrepancies between the objectives and the expectations.

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Upon answering a learner's question an instructor should then:

• A.Review the section that has just been covered
• B.Elicit further questions from the class as a whole
• C.Proceed to the next section assuming that there are no further questions
• D.Validate that the learner has understood and is ready to continue

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Which of the following is the BEST indicator of a student learning the content in the short term?

• A.The learner scoring high on a 10-question quiz on the last day
• B.A trainer evaluation with glowing comments about the trainer
• C.The trainer's evaluation based on the learner's attitude
• D.The learner correctly answering almost all questions on periodic quizzes

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An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?

• A.Lining up dominoes to indicate each new step in the process and then knocking them over.
• B.Using an automated slide presentation with each slide representing a step in the process.
• C.Handing each learner a different object as each step is introduced and then having them talk about their objects.
• D.Drawing pictures on a white board or a flip chart to indicate each new step in the process.

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A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?

• A.Give the student extended time to complete the missing assignments.
• B.Promise the student extra credit points for each assignment turned in on time.
• C.Sympathize with the student and explain why late assignments cannot be accepted.
• D.Refer the student to the school's Student Services department.

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