When selecting a new vendor, continuity needs to be guaranteed as much as possible. At a minimum, which criteria are considered?
Correct Answer: D
To ensurecontinuityin vendor selection, the key criteria includehead count(vendor's staffing capacity to deliver services),support(availability of ongoing technical and operational support), andfinancial stability (ensuring the vendor remains viable to provide services long-term). These factors directly impact the vendor's ability to maintain service delivery without interruptions, which is critical for business continuity. * Scope, maintenance, and price (A):Scope and price are important but don't directly ensure continuity; maintenance is a subset of support. * Terms and conditions, maintenance, and terms of engagement (B):These are contractual elements, but they don't fully address operational continuity like staffing or financial stability. * Price, training, and support (C):Training is less critical for continuity compared to staffing capacity or financial health. According tovendor management frameworks, continuity is ensured by evaluating the vendor's operational capacity and long-term reliability, making head count, support, and financial stability the minimum criteria. Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers vendor evaluation criteria, emphasizing continuity factors. Check sections on vendor due diligence or service continuity.
Question 17
Little to no budget is available for hiring new staff for the IT service desk. What is the ideal method of sourcing knowing that little time is available?
Correct Answer: C
Given the constraints oflittle to no budgetandlimited time,internet job boardsare the ideal sourcing method. They are cost-effective (often free or low-cost), allow quick posting of job openings, and reach a wide pool of candidates, enabling rapid hiring. Word of mouth (A) is informal and may not yield qualified candidates quickly. Internal IT staff based on SWOT analysis (B) is not a standard recruitment method and takes time to analyze. Recruitment agencies (D) are expensive and slower due to their processes, making them unsuitable for low-budget, urgent hiring. Reference:EPI CITM study guide, under IT Organization, likely discusses recruitment strategies for IT staff, emphasizing cost-effective methods like job boards. Check sections on human resource management or staffing.
Question 18
The project brief/project charter is created. Which of the following is not part of it?
Correct Answer: A
Theproject charter(or project brief) is a high-level document created during theinitiation phaseof a project, as defined byPMBOK(Project Management Body of Knowledge). It outlines the project's purpose, objectives, scope, and key elements but does not includedetailed planning(A), which occurs during the planning phase after the charter is approved. The charter typically includes: * High-level risks (B):Identifies major risks to provide early awareness. * Summary budget (C):Provides an initial cost estimate for approval. * Quality expectations (D):Defines high-level quality requirements or standards. Detailed planning, such as creating a detailed Work Breakdown Structure (WBS) or schedule, is part of the project management plan developed later, not the charter. Reference:EPI CITM study guide, under Project Management, likely references PMBOK's project initiation processes, detailing the components of a project charter. Refer to sections on project initiation or project charter development.
