Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

• A.The DID number and extension are not listed in the DED or extension pools.
• B.The DID number and extension are considered the same numbers and entered into the same phone.
• C.The user does not have the proper license type, roles, and permissions.
• D.The DID number and the extension do not have the same last 4 digits.

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If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

• A.True
• B.False

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If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

• A.Blank Script
• B.Default Callback Script
• C.Default Inbound Script
• D.Default Outbound Script
• E.Collection Script Template
• F.Sales Script Template

Correct Answer: A,B,C,D

When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.

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In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

• A.True
• B.False

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The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

• A.The maximum capacity that an agent may handle simultaneously for each supported media type.
• B.The after call work time for each media type.
• C.Time that an agent may spend on each media type.
• D.Media types that can interrupt current interactions that an agent is handling.

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