Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable

• A.5,2,1,3,4
• B.2,1,3,4,5
• C.1,3,2,5,4
• D.4,1,2,5,3

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Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

• A.True
• B.False

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Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

• A.API Explorer
• B.Notifications
• C.Reports
• D.Archy

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By default, Line Recording is disabled.

• A.True
• B.False

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You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

• A.routingData can set the callbackScheduiedTime but not it queueld is used.
• B.queueld can set a list of phone numbers for the callback but not if routingData is used.
• C.queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
• D.routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

Correct Answer: C

In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.

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