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Genesys Certification
GCX-GCD Exam
Genesys.GCX-GCD.v2025-09-23.q26 Dumps

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Question 16

You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

A.True
B.False

Correct Answer: A

You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.

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Question 17

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A.Performance > Workspace > Dashboards
B.Performance > Overview (Evaluations]
C.Admin > Contact Center
D.Admin > Quality

Correct Answer: A

In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/

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Question 18

Error 400 by Notification service means the channel has been idle for 24 hours.

A.True
B.False

Correct Answer: A

In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

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Question 19

Which of the following containers is used to create a new campaign?

A.Scripts
B.Schedules
C Campaign Dashboard
C.Campaign Management

Correct Answer: C

The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.

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Question 20

Which ACD routing method routes an interaction to the next available agent?

A.BullseyeACD
B.Standard ACD
C.Preferred Agent
D.Disregard Skills. Next Agent

Correct Answer: B

The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.

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