Which statement best describes total quality management TOM)?

• A.TOM emphasizes reducing the cast of inspection.
• B.TOM emphasizes better statistical quality control techniques.
• C.TOM emphasizes doing each job right the first time.
• D.TOM emphasizes encouraging crass-functional teamwork.

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Listening effectiveness is best increased by:

• A.Waiting to review key concepts until the speaker has finished talking.
• B.Resisting both internal and external distractions.
• C.Factoring in biases in order to evaluate the information being given.
• D.Tuning out messages that do not seem to fit the meeting purpose.

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An organization prepares a statement of privacy to protect customers' personal information. Which of the following might violate the privacy principles?

• A.The organization retains customers' personal information indefinitely.
• B.Customers reserve the right to reject sharing personal information with third parties.
• C.Customers can access and update personal information when needed.
• D.The organization performs regular maintenance on customers' personal information.

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Truth-in-lending laws most likely are intended to:

• A.Regulate the amount of interest that may be charged.
• B.Allow immediate wage garnishment by creditors.
• C.Prohibit the use of usurious interest rates.
• D.Disclose the finance charge and the annual percentage rate.

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Which of the following is a characteristic of total quality management TQM)?

• A.Management by objectives.
• B.On-the-job training by other workers.
• C.Quality by final inspection.
• D.Education and self-improvement.

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