Under a total quality management (TQM) approach:

• A.Measurement occurs throughout the process, and errors are caught and corrected at the source.
• B.Quality control is performed by highly trained inspectors at the end of the production process.
• C.Upper management assumes the primary responsibility for the quality of the products and services.
• D.A large number of suppliers are used in order to obtain the lowest possible prices.

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A cable television entity receives deposits from customers that are refunded when service is terminated. The average customer stays with the entity 8 years. How should these deposits be shown on the financial statements?

• A.Operating revenue.
• B.Other revenue.
• C.Share capital.
• D.Liability.

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