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  4. IIBA.CCBA.v2025-12-08.q383 Dumps
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Question 11

As a business analyst, you'll need to recognize the methods that are appropriate for recording and documenting the results of elicitation activities. Which one of the following cannot be considered as a valid method for documenting elicitation?

Correct Answer: C
Explanation
Voice mails are not a valid method for documenting elicitation because they are not reliable, consistent, or traceable. Voice mails can be easily deleted, distorted, or misunderstood. They do not provide a clear record of the elicitation results, nor do they allow for verification, validation, or feedback from the stakeholders. The other methods, such as whiteboards, audio recordings, and written documentation, are valid methods for documenting elicitation because they can capture the information, insights, and agreements from the elicitation activities in a more structured, accessible, and transparent way12. References:
1: BABOK® Guide, Version 3.0, p. 39
2: Business Analysis Elicitation and Collaboration (IIBA -ECBA)
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Question 12

A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

Correct Answer: A
Explanation
This is because the BA should respect the scope and objectives of the project, and consult with the owner before making any changes to the existing processes. The owner may or may not agree to incorporate the improvements, depending on the cost, benefit, and risk involved. Creating documentation based on the observed processes (B) is not a good option, as it may miss the opportunities for improvement that could enhance the quality and efficiency of the restaurant operations. Providing documentation of improved procedures © is not a valid option, as it may violate the scope and expectations of the project, and create confusion and resistance among the stakeholders. Performing benchmarking and market analysis (D) is not a relevant option, as it may be beyond the scope and budget of the project, and may not reflect the unique value proposition of the restaurant. References: CCBA Practice Test, CCBA Mock Test
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Question 13

You are the business analyst for your organization. You are identifying new opportunities to improve upon your existing web services. Management is open to new opportunities as long as the changes do not take more than 60 days to implement. What type of a factor does the 60-day implementation represent?

Correct Answer: B
Explanation
A time limit, budget limit, limit on the number of resources, and other organizational restrictions are business constraints.
Answer C is incorrect. A technical constraint describes the architectural decisions concerning hardware, software, platforms, and interoperability with the enterprise architecture.
Answer D is incorrect. An assumption is something that's believed to be true, but it hasn't yet been proven to be true.
Answer A is incorrect. A schedule constraint is tempting, but this is not a valid term for business analysis.
Constraints on the time limit are just part of the business constraint.
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Question 14

You are the business analyst for your organization and you've been working with several stakeholders to gather requirements for approval.
The requirements have been approved with the exception of a conflict on one requirement. What must you and the stakeholders do in regard to this conflict before the business analysis endeavor may continue?

Correct Answer: C
Explanation
Before the requirements can be approved, consensus must be reached among the stakeholders. The conflict must be resolved before moving forward in the endeavor.
Answer D is incorrect. This isn't a valid statement. Answer B is incorrect. This isn't a valid statement.
Answer A is incorrect. This isn't a valid statement.
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Question 15

After a number of requirements elicitation workshops, the business analyst (BA) notices that two business stakeholders did not speak up during any of the discussions. What should the BA do in the next workshop?

Correct Answer: C
The BA should ask all attendees for their input, ensuring that each stakeholder is given time to speak and provide their opinion in the next workshop. This will help to encourage participation and engagement from all stakeholders, especially those who did not speak up during previous discussions. It will also help to elicit diverse perspectives and feedback on the requirements from different stakeholders. The BA should use facilitation skills such as active listening, questioning, paraphrasing, summarizing, etc., to create a positive and collaborative environment for stakeholder interaction4. References: 4: BABOK Guide v3, Section 4.4
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