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  4. IIBA.CCBA.v2025-12-08.q383 Dumps
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Question 201

As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?

Correct Answer: C
Explanation
When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience.
Answer B is incorrect. Automating or simplifying the work people perform helps streamline costs and
improve quality by doing the work in the same way each time the work is performed.
Answer A is incorrect. Eliminating redundancy considers that stakeholders may have common needs that can
be met with a single solution, reducing the cost of implementation.
Answer D is incorrect. While this choice is tempting, it's not an actual improvement opportunity for the
business analyst to consider.
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Question 202

When a business analyst completes the task of organizing requirements, he is completing two key objectives. What are the two objectives?

Correct Answer: C
Explanation/Reference:
The two key objectives when organizing requirements are to understand which models are appropriate for the business domain and solution scope and to identify model interrelationships and dependencies.
B is incorrect. This is not a valid statement about the task of organizing requirements.
D is incorrect. Each requirement will have a key performance indicator, but it's not an element for
organizing requirements.
A is incorrect. There is not a structural or organizational reason to sort requirements by functional
or non-functional decomposition.
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Question 203

You are the business analyst for your organization. You are currently working with Susan on creating a model as part of the specify and model requirements process. Susan doesn't understand why you need a model. You explain to Susan that a model is just a simplified representation of a complex reality that is useful for understanding that reality and making decisions regarding it. In fact, you tell Susan, model can do all of the following except one option. Choose the option that model cannot do?

Correct Answer: A
Explanation/Reference:
Models do not typically address the resources needed for the project team so this choice is incorrect.
Models can describe a situation or problem, define boundaries for the business domain, describe thought processes and action flows, categorize and create hierarchies of items, show components and relationships, and show business logic.
C, B, D are incorrect. These are valid components of a model; so these choices are incorrect.
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Question 204

A business analyst wants to elicit requirements from a large group of stakeholders. One of her primary goals of this event is to produce a broad set of options for solutions. Which elicitation technique would you recommend for this business analyst?

Correct Answer: B
Explanation
Brainstorming is an elicitation technique that involves generating a large number of ideas or options for solutions in a creative and collaborative way. Brainstorming is suitable for eliciting requirements from a large group of stakeholders, as it allows them to share their perspectives, opinions, and suggestions without any judgment or criticism. Brainstorming also helps to produce a broad set of options for solutions, as it encourages the participants to think outside the box and to build on each other's ideas. Brainstorming can be done in various formats, such as face-to-face, online, or hybrid, and can be facilitated by a business analyst or a neutral moderator. The other options are not elicitation techniques that can achieve the same goal as brainstorming. Business rules analysis is a technique for identifying, documenting, and validating the rules that govern the behavior and operation of a business or a system. Benchmarking is a technique for comparing the performance, processes, or practices of an organization or a system with those of other organizations or systems that are considered to be the best in the industry or the domain. Data flow diagrams are a technique for modeling the movement and transformation of data within a system or a process. References:
9 Elicitation Techniques Used by Business Analysts - Tips and Guidance
CBAP/CCBA preparation questions - The Functional BA
Business Analysis: The Elicitation Process - UniversalClass
Elicitation techniques in business analysis - PMWorld 360 Magazine
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Question 205

Sam is the project manager of the NHT Project. His project has stakeholders from the end users, server administrators, functional managers, external customers, technicians, and executive managers. In this high-profile project, which group of stakeholders is the most important?

Correct Answer: B
Explanation/Reference:
Customers, internal or external, are always considered to be the most important group of stakeholders in a project. Recall that a stakeholder is anyone that has a vested interest in the outcome of your project.
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