Which of the following strategies includes marketing strategies, new product development strategies, HR strategies and, financial strategies?

• A.Operational strategy
• B.Corporate strategy
• C.Business strategy
• D.Functional strategy

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When aligning IT and enterprise resource management processes, it is MOST important to ensure:

• A.IT develops business strategies.
• B.the resource management program is monitored.
• C.an IT sourcing policy has been defined.
• D.IT resources are mapped to business priorities.

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An enterprise is implementing a new IT governance program. Which of the following is the BEST way to increase the likelihood of its success?

• A.The CIO issues a mandate for adherence to the program.
• B.The CIO communicates why IT governance is important to the enterprise.
• C.The IT steering committee approves the implementation efforts.
• D.Implementation follows an IT audit recommendation.

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Which of the following activity loops emphasizes on monitoring and deciding processes?

• A.Loop 2
• B.Loop 3
• C.Loop 1
• D.Loop 4

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Which of the following processes is responsible for low risk, frequently occurring low cost changes?

• A.IT Facilities Management
• B.Incident Management
• C.Request Fulfillment
• D.Release Management

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