Which of the following is a process that occurs due to mergers, outsourcing or changing business needs?

• A.Plant closing
• B.Voluntary exit
• C.Involuntary exit
• D.Outplacement

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Which of the following is MOST critical to have in place before management can establish an IT risk assessment and response approach?

• A.A balanced scorecard
• B.A portfolio of IT investments
• C.Historic data on risk events
• D.Defined roles and responsibilities

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Which of the following is a family of ISO standards for Total Quality Management (TQM)?

• A.ISO 20000
• B.ISO 38500
• C.ISO 9000
• D.ISO 27001

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The MOST successful IT performance metrics are those that:

• A.are approved by the stakeholders.
• B.contain objective measures.
• C.measure financial results.
• D.measure all areas.

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Which of the following process groups is the most efficient at providing resources to the development of the procurement process?

• A.Contract management
• B.Acquisition process
• C.Process management
• D.Resource management

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