The CIO of a large enterprise has taken the necessary steps to align IT objectives with business objectives.
What is the BEST way for the CIO to ensure these objectives are delivered effectively by IT staff?

• A.Map the IT objectives to an industry-accepted framework.
• B.Include CIO sign-off of the objectives as part of the IT strategic plan.
• C.Include the IT objectives in staff performance plans.
• D.Enhance Ihe budget for training based on the IT objectives.

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To meet the growing demands of a newly established business unit, IT senior management has been tasked with changing the current IT organization model to service-oriented. With significant growth expected of the IT organization, which of the following is the MOST important consideration when planning for long-term IT service delivery?

• A.The IT organization is able to sustain business requirements.
• B.IT is able to provide a comprehensive service catalog to the business.
• C.The IT service delivery model is approved by the business.
• D.An IT risk management process is in place.

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Which of the following should be the PRIMARY input when developing IT strategy?

• A.Process and capability maturity
• B.Vision statement
• C.Governance objectives
• D.Balanced scorecard

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Which of the following is PRIMARILY achieved through performance measurement?

• A.Benefit realization
• B.Process improvement
• C.Cost efficiency
• D.Transparency

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Which of the following is the MOST comprehensive method to report on overall IT performance to the board of directors?

• A.Performance-based payments
• B.Return on investment (ROI)
• C.Balanced scorecard
• D.Net present value (NPV)

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