In which of the following phases of the SDLC does the software and other components of the system faithfully incorporate the design specifications and provide proper documentation and training?

• A.Initiation
• B.Design
• C.Evaluation and acceptance
• D.Programming and training

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An internal audit revealed a widespread perception that the enterprise's IT governance reporting lacks transparency Which of the following should the CIO do FIRST?

• A.Add stakeholder transparency metrics to the balanced scorecard
• B.Adopt an industry-recognized template to standardize reports.
• C.Develop a communication and awareness strategy
• D.Meet with key stakeholders to understand their concerns

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Which of the following domains of COBIT covers the use of information & technology, and how best it can be used in a company to help achieve the company's goals and objectives?

• A.Plan and Organize
• B.Acquire and Implement
• C.Monitor and Evaluate
• D.Deliver and Support

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Which document refers to the steps that must be taken if there is a major gap in the projected delivery quality of a service and the actual delivery?

• A.Business Service Catalogue
• B.Service Improvement Plan
• C.Service Quality Plan
• D.Service Level Agreement

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An enterprise considering implementing IT governance should FIRST develop the scope of the IT governance program and:

• A.initiate the program using an implementation roadmap.
• B.acquire the resources that will be required.
• C.communicate the program to stakeholders to gain consensus.
• D.establish initiatives for business and managers.

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