Which of the following are the advantages of IT Resource Management? Each correct answer represents a complete solution. Choose all that apply.

• A.It reduces the enterprise risks.
• B.It develops the IT service quality and effectiveness.
• C.It reduces the IT project complexity.
• D.It provides customer organization to construct the Request for Proposal (RFP).

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An enterprise has lost an unencrypted backup tape of archived customer dat a. A data breach report is not mandatory in the relevant jurisdiction. From an ethical standpoint, what should the enterprise do NEXT?

• A.Communicate the breach to customers.
• B.Initiate disciplinary proceedings against relevant employees.
• C.Mandate a review of backup tape inventory procedures.
• D.Require an evaluation of storage facility vendors.

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Which of the following functions of HR department is liable for attitude surveys, labor relation, employee handbook, and labor law compliance?

• A.Personnel policy
• B.Employee relation
• C.Compensation and benefit
• D.Analysis and design for work

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An enterprise is considering outsourcing non-core IT processes Which of the following should be the FIRST step?

• A.Update resource allocation policies
• B.Conduct a cost-benefit analysis for outsourcing.
• C.Issue a formal request for proposal to outsourcing vendors.
• D.Establish service level metrics for outsourced activities

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Which of the following service delivery processes has the goal to produce, agreed on, timely, reliable, and accurate reports for the effective communication?

• A.Information security management
• B.Capacity management
• C.Service level management
• D.Service reporting

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