Which of the following is an enterprise goal that would MOST likely be evaluated by using a metric "percent of services that meet or exceed targets in revenues and market share"?

• A.Optimization of business process costs
• B.Customer-oriented service culture
• C.Portfolio of competitive services

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Which of the following COBIT components includes a list of artifacts with links to relevant governance and management practices?

• A.Information flow and items
• B.Policies and procedures
• C.Organizational structures

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Which of the following is IMPERATIVE to the successful implementation of IT governance?

• A.IT governance identifies benchmarking standards.
• B.IT governance includes identification of business risk.
• C.IT governance is sponsored by executives.

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An enterprise plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. Which of the following governance and management objectives would provide the MOST relevant management practices for the enterprise?

• A.AP012 Managed Risk
• B.APO10 Managed Vendors
• C.AP013 Managed Security
• D.APO09 Managed Service Agreements

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Which of the following is the BEST starting point when translating enterprise goals into actionable governance and management objectives?

• A.Generic enterprise goals
• B.Risk-based enterprise goals
• C.Selective enterprise goals
• D.Prioritized enterprise goals

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