Which of the following MUST be defined before determining alignment goals?
Correct Answer: B
Stakeholder drivers and needs must be defined before determining alignment goals. Stakeholder drivers and needs are the requirements or expectations of the internal or external stakeholders of the enterprise, such as customers, employees, shareholders, regulators, etc. Alignment goals are the intermediate goals that link the enterprise goals with the governance and management objectives. Alignment goals are derived from the stakeholder drivers and needs, and they reflect how information and technology can support the enterprise strategy and objectives. Therefore, stakeholder drivers and needs must be defined before alignment goals can be determined.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System
Question 147
Which of the following performance measures is used to assess a specific focus area?
Correct Answer: A
Explanation According to the COBIT 2019 Framework: Introduction and Methodology, a maturity level is a performance measure that is used to assess a specific focus area. A focus area is a topic that is relevant for governance and management of enterprise information and technology (I&T), such as cybersecurity, privacy or digital transformation. A maturity level indicates the extent to which a focus area is implemented and integrated in the enterprise's governance system. There are six maturity levels defined in COBIT 2019, ranging from 0 (incomplete) to 5 (optimized).3, p. 77-78 3: COBIT 2019 Framework: Introduction and Methodology
Question 148
When assessing organizational structures, it is MOST helpful when subcriteria for each criterion are defined and linked to:
Correct Answer: B
Explanation When assessing organizational structures, it is most helpful when subcriteria for each criterion are defined and linked to capability levels. Organizational structures are the arrangements of roles and responsibilities that enable the enterprise to achieve its objectives. Organizational structures can be assessed using six criteria: clarity, comprehensiveness, integration, alignment, authority, and accountability. Each criterion can be further divided into subcriteria that describe the specific aspects or attributes of the criterion. Capability levels are the measures of how well a process or activity is performed in terms of effectiveness, efficiency, completeness, reliability, etc. Capability levels can range from 0 (incomplete) to 5 (optimizing). Defining and linking subcriteria to capability levels helps to evaluate the current and desired state of organizational structures, as well as to identify gaps and improvement opportunities.123 COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts
Question 149
Which of the following would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards"?
Correct Answer: A
Explanation The percent of stakeholders satisfied with program/project quality would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards". A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. A goal is a specific target or outcome that an enterprise sets to achieve its vision and mission. Delivery of programs on time, on budget, and meeting requirements and quality standards is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that IT-enabled investments are delivered successfully. The percent of stakeholders satisfied with program/project quality is a metric that reflects how well this goal is achieved.13 COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
Question 150
One year after IT governance is implemented, what KEY question should be asked and evaluated?
