You are Test Manager working on a project which is improving the user interface for its call centre staff handling customer enquiries. The project has completed UAT for the first iteration; however a large number of defects were raised by call centre staff seconded to help with the User Acceptance testing.
The defects described the user interface as not being intuitive enough with a poor 'help' facility. A user representative spent a week working with developers and system testers to explain the issues, which were subsequently agreed to have resulted from poorly specified usability requirements.
The requirements were defined separately for each iteration and have been formally reviewed by business analysts, developers and the IT director.
The user representative was also able to answer a number of other questions that the system test team had regarding call centre workflows, which improved their domain knowledge.
You have been asked to conduct a project retrospective and recommend improvements for the next iteration which introduces further user interface changes. Which of the following would be the MOST effective improvement for the next iteration?

• A.System test analysts to attend external training on usability testing techniques.
• B.System test cases to incorporate usability testing and be reviewed by a call centre user representative.
• C.A call centre user representative to be seconded to the system test team to help improve test design.
• D.Call centre representatives to participate in reviews of the user interface requirements.

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Risks have been identified for a project and they have been analysed using a quantitative method, with the following results for probability and impact.

Which risk should the System Testing focus on mitigating first?
SELECT ONE OPTION

• A.Risk A.
• B.Risk B.
• C.Risk C
• D.Risk D

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During test process improvement it is recommended to use standards where possible. Standards originate from various sources and they cover different subjects in relation to testing Pick TWO sources of software standards, useful to software testing from the ones mentioned below. 1 credit

• A.ISO 9126-1 'Software engineering- Product quality Part 1:
  Quality model' is an international standard, that provides a basis on which to define quality assurance solutions.
• B.ISA 4126-1 'Software engineering- Product quality Part 1:
  Quality model' is an international standard, that provides a basis on which to define quality assurance solutions.
• C.BS-7925-2 'Software testing. Software component testing is a national standard used internationally. It covers a number of testing techniques that may be useful both on component testing level and on system testing level.
• D.SY-395-01 'Standard for East Coast Hospital software' is a regional standard adapted from a national one. Besides hospital software, this standard ought to be used also by other types of software system in the region.
• E.IEEE 829 'standard for software test documentation' is an international standard to be following mandatory by all testing origination regardless of lifecycle models.

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Which of the following Is considered a heavyweight risk-based testing technique'

• A.Systematic software testing
• B.Pragmatic risk analysts
• C.Brainstorming
• D.Hazard analysis

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You have investigated different possibilities and selected four of them to present to IT management. Which of the proposals will you most likely give your highest recommendations? 3 credits

• A.Insourcing of test automation based on an offer from a local company ABC that has people who are specialists in system level capture-replay automation tools and they also do regular training courses in test automation methods and tools. They can then work closely with Vicki.
• B.Outsourcing of test automation based on an offer from an Asian company, AsiaAutoTest, which has people who are specialists in system level capture-replay automation tools. They also offer training and besides they offer to run and maintain the regression tests in the future.
• C.Internal offer from the development department of XYZ to create the regression package using CppUnit as test automation tool. One of the development groups have very good experiences in automating unit tests, and they are willing to do training as well.
• D.Solution from a tool vendor offering to educate two test team members in the use of their easyto- use test automation capture replay tool over the first 3 month and based on that build the regression test suite. In addition to Vicki, Steve is the only one that has time available to be educated.

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