Which of the following is an example of incident?

• A.A backup server is being rebooted while services are running on the primary server
• B.A user wants to reset the password of a server
• C.A user has requested access to a shared repository
• D.An application is not available during the business hours

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Which practice is the responsibility of everyone in the organization?

• A.Service level management
• B.Change control
• C.Continual improvement
• D.Problem management

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Which activity captures the demand for incident resolution and service requests?

• A.Service catalogue management
• B.Change control
• C.Service desk
• D.Problem management

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Which practice is responsible for moving new or changed components to live or other environments?

• A.Release management
• B.Deployment management
• C.Change enablement
• D.Supplier management

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Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.measured
• B.rewarded
• C.managed
• D.defined

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