Which ITIL concept describes governance?

• A.The service value system
• B.The service value chain
• C.The four dimensions of service management
• D.The seven guiding principles

Comment: *

Name: *

Email: *

Verification: *

Which gives a user access to a system?

• A.Service requirement
• B.Service provision
• C.Service agreement
• D.Service consumption

Comment: *

Name: *

Email: *

Verification: *

Which statement about the 'continual improvement' practice is CORRECT?

• A.A single continual improvement register should be maintained by senior management.
• B.Continual improvement participation should be limited to a small dedicated team.
• C.It is the role of senior management to authorize improvement initiatives.
• D.Training should be provided to those involved in continual improvement.

Comment: *

Name: *

Email: *

Verification: *

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Categorization
• B.Detection
• C.Prioritization
• D.Escalation

Comment: *

Name: *

Email: *

Verification: *

Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

• A.Service management
• B.Supplier management
• C.Release management
• D.Relationship management

Comment: *

Name: *

Email: *

Verification: *