Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

• A.Organizations and people
• B.Information and technology
• C.Partners and suppliers
• D.Value streams and processes

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Which is a key requirement for a successful service level agreement (SLA)?

• A.Using single-system-based metrics that relate to outputs
• B.Using individual metrics that relate to the service catalogue
• C.Using an agreement between the service provider and service supplier
• D.Using bundled metrics to relate performance to outcomes

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Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

• A.Think and work holistically
• B.Keep it simple and practical
• C.Collaborate and promote visibility
• D.Progress iteratively with feedback

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Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

• A.Relationship management
• B.Change control
• C.Release management
• D.Monitoring and event management

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What is defined as any financially valuable component that can contribute to the delivery of a service?

• A.Product
• B.Configuration item
• C.IT asset
• D.Event

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