Which BEST describe the focus of the 'think and work holistically' principle?

• A.Considering the existing organizational assets before building something new
• B.Integrating an organization's activities to deliver value
• C.Eliminating unnecessary steps to deliver valuable outcomes
• D.Breaking down large initiative into smaller pieces of work

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What must always be done before an activity is automated?

• A.Check that the activity has already been optimized
• B.Ensure that DevOps has been successfully implemented
• C.Check that suitable new technology has been purchased
• D.Ensure the solution removes the need for human intervention

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Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

• A.a formal process
• B.a value chain activity
• C.detailed procedures
• D.a dedicated team

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Which practice includes management of workarounds and known errors?

• A.Service configuration management
• B.Incident management
• C.Monitoring and event management
• D.Problem management

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Which statement about the 'four Ps' of service design is CORRECT?

• A.Processes refers to skill and training
• B.Partners refers to suppliers and vendors
• C.People refers to technology and tools
• D.Products refers to producers and metrics

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