Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

• A.value
• B.consumption
• C.management
• D.provision

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Which statement about change authorization is CORRECT?

• A.The authorization of normal changes should be expedited to ensure they can be implemented quickly
• B.Centralizing change authorization to a single person is the most effective means of authorization
• C.A change authority should be assigned to each type of change and change model
• D.Standard changes are high risk and should be authorized by the highest level of change authority

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Which practice ensures that a variety of access channels are available for users to report issues?

• A.Service desk
• B.Service level management
• C.Incident management
• D.Change enablement

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Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

• A.1 and 4
• B.2 and 3
• C.1 and 2
• D.3 and 4

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What term is used to describe the functionality of a service?

• A.Output
• B.Outcome
• C.Utility
• D.Warranty

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