Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
What is defined as "the role that uses services?
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
Which guiding principle recommends assessing the current state and deciding what can be reused?
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