Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

• A.Teams
• B.Roles, people or groups
• C.Job descriptions
• D.Functions

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Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

• A.Continual service improvement
• B.Service strategy
• C.Service operation
• D.Service transition

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Which of the following is an enabler of best practice?

• A.Academic research
• B.Internal experience
• C.Standards
• D.Technology

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Which is an example of improving service utility using service management automation?

• A.Reducing the time to compile service data
• B.Monitoring service availability
• C.Faster resource allocation
• D.Pre-determined routing of a service request

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Which one of the following functions would be responsible for the management of a data centre?

• A.Technical management
• B.Application management
• C.Facilities management
• D.Service desk

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