Which of the following is NOT an objective of service transition?

• A.To ensure that a service can be managed, operated and supported
• B.To plan and manage the capacity and resource requirements to manage a release
• C.To provide training and certification in project management
• D.To provide quality knowledge and information about services and service assets

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Which one of the following is the BEST definition of the term 'service management'?

• A.A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
• B.Units of organizations with roles to perform certain activities
• C.The management of functions within an organization to perform certain activities
• D.A set of specialized organizational capabilities for providing value to customers in the form of services

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Which process would ensure that utility and warranty requirements are properly addressed in service designs?

• A.Release management
• B.Design coordination
• C.Availability management
• D.Capacity management

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Which of the following is the best definition of service management?

• A.The ability to keep services highly available to meet the business needs
• B.A complete set of all the documentation required to deliver world class services to customers
• C.An internationally recognized methodology to provide valuable services to customers
• D.A set of specialized organizational capabilities for providing value to customers in the form of services

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Which of the following would NOT be contained in a release policy?

• A.The risk register for the release
• B.Roles and responsibilities for the release
• C.Naming and numbering conventions
• D.Entry and exit criteria of the release into testing

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