Which process is responsible for the availability, confidentiality and integrity of data?

• A.Service asset and configuration management
• B.Change management
• C.Information security management
• D.Service catalogue management

Comment: *

Name: *

Email: *

Verification: *

Which of the following is an enabler of best practice?

• A.Technology
• B.Standards
• C.Academic research
• D.Internal experience

Comment: *

Name: *

Email: *

Verification: *

Which of the following in NOT an objectives of the operations management function?

• A.Swift application of skills to diagnose any IT Operations failures that occur
• B.Delivering Operational improvements to achieve reduced costs.
• C.Management of the definitive media library (DML)
• D.Maintenance of status quo to achieve stability of day to day processes and activities

Comment: *

Name: *

Email: *

Verification: *

Why is it important for service providers to understand patterns of business activity (PBA)?

• A.Understanding PBA is the only way to enable accurate service level reporting
• B.PBA are based on organizational roles and responsibilities
• C.Demand for the services delivered by service providers are directly influenced by PBA
• D.IT service providers CANNOT schedule changes until they understand PBA

Comment: *

Name: *

Email: *

Verification: *

Which service lifecycle stage supports the creation of a portfolio of quantified services?

• A.Service design
• B.Service level management
• C.Service operation
• D.Service strategy

Comment: *

Name: *

Email: *

Verification: *