Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

• A.Service transition
• B.Service design
• C.Service configuration
• D.Service operation

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Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management

• A.3 and 4 only
• B.2 and 4 only
• C.All of the above
• D.2 only

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Which statement is CORRECT?

• A.A process is a structured set of activities designed to accomplish a specific objective
• B.A process is a team or group of people and the tools they use to perform one or more activities
• C.A function is a set of responsibilities allocated to a service manager
• D.A function is a set of specialised organisational capabilities

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Which role is responsible for carrying out the activities of a process?

• A.Service manager
• B.Process owner
• C.Process practitioner
• D.Change manager

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Which process works with incident management to ensure that security breaches are detected and logged?

• A.Access Management
• B.Continual Service improvement
• C.Service level management
• D.Change management

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