Which statement about Business Cases is TRUE?

• A.Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
• B.Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
• C.Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
• D.Business Cases should focus on both the financial and non-financial impacts of the proposed project or service

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Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

• A.The Deming Cycle
• B.Continual service improvement (CSI) approach
• C.RACI model
• D.Incident model

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