Which is a supplier category?

• A.Resource
• B.Technical
• C.Commodity
• D.Customer

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Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

• A.Design coordination
• B.Change management
• C.Service transition planning and support
• D.Service level management

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Which process is responsible for managing relationships with vendors?

• A.Service portfolio management
• B.Change management
• C.Supplier management
• D.Continual service improvement

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Which of the following is the BEST description of a centralized service desk?

• A.The desk is co-located within or physically close to the user community it serves
• B.There is a single desk in one location serving the whole organization
• C.The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
• D.The desk provides 24 hour global support

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Which one of the following would NOT involve event management?

• A.Recording and monitoring environmental conditions in the data centre
• B.Intrusion detection
• C.Monitoring the status of configuration items
• D.Recording service desk staff absence

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