What should a release policy include?

• A.Criteria and authorization to exit early life support and handover to the service operation function.
• B.How request for changes (RFCs) are approved for software releases in the IT production environment.
• C.Roles and responsibilities across all the service transition processes.
• D.Roles and responsibilities for updating the configuration management database (CMDB.

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Where should all master copies of controlled software and documentation be stored?

• A.In the definitive software library
• B.In the definitive security library
• C.In the definitive media library
• D.In the definitive production library

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Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

• A.Do
• B.Measure
• C.Perform
• D.Implement

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Which one of the following do major incidents require?

• A.Separate procedures
• B.Less urgency
• C.Less documentation
• D.Longer timescales

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What are customers of IT services who work in the same organization as the service provider known as?

• A.External customers
• B.Strategic customers
• C.Valued customers
• D.Internal customers

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