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  1. Home
  2. NAHQ Certification
  3. CPHQ Exam
  4. NAHQ.CPHQ.v2025-03-07.q337 Dumps
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Question 61

An interdisciplinary learn met to review readmission rates at a health system. Issues were identified with communication across care providers. The team is interested in improving the coordination of care process and is now reviewing four candidates to serve in the role of process champion:

Of the four candidates, which represents the most effective choice to serve as a process champion?

Correct Answer: A
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Question 62

Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport
These are the types of _____________ identified by Taiichi Ohno.

Correct Answer: D
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Question 63

Which of the following is true regarding critical values?

Correct Answer: B
Critical values are specific test results that fall significantly outside the normal range and may indicate a life- threatening situation. These values are determined by the organization based on clinical judgment and the specific context of the healthcare setting. Each organization is responsible for defining what constitutes a critical value for various tests, ensuring that these values are communicated promptly to the responsible clinician.
* Defined by law (A): Critical values are not universally defined by law; they are established by individual organizations based on their clinical needs and practices.
* Provided by accrediting agencies (C): While accrediting agencies may provide guidelines on how to manage critical values, they do not define the specific values.
* Specific to nursing units (D): Critical values are not specific to nursing units but are applicable across the organization and require prompt communication.
References
* NAHQ Body of Knowledge: Critical Values in Laboratory Management
* NAHQ CPHQ Exam Preparation Materials: Managing Critical Values in Healthcare
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Question 64

The approach to medical record review involves well-conceived steps, beginning with the development of a data collection tool and ending with:

Correct Answer: B
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Question 65

A healthcare quality professional works in a primary care setting and has been asked to develop a patient safety program.
The first step in program development is to

Correct Answer: D
When developing a patient safety program, the first step should be to define the scope of the program.
Here's why:
Establishing Boundaries:
Defining the scope helps clarify what the program will cover, such as specific patient safety concerns, the population it will serve, and the settings in which it will be implemented.
Guiding Program Development:
A well-defined scope provides a clear direction for the subsequent steps in the program development process, such as conducting literature searches, surveys, or visits to similar organizations.
Resource Allocation:
By clearly defining the scope, the organization can better allocate resources, including time, personnel, and finances, ensuring that the program is feasible and aligned with the organization's goals.
Stakeholder Alignment:
Defining the scope at the outset helps align stakeholders, ensuring everyone understands the objectives and limitations of the patient safety program.
While completing a literature search, surveying patients, and visiting similar organizations are important steps in the process, they should occur after the scope has been defined to ensure that all efforts are focused and relevant.
Reference: NAHQ Guide to Developing and Implementing Patient Safety Programs NAHQ Healthcare Quality Competency Framework: Program Development
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