An organization with a focus on population health may use data to

• A.identify high-risk patients.
• B.determine the voice of the customer.
• C.identify high-risk low-volume processes.
• D.determine high-cost procedures.

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The primary purpose of an emergency preparedness program is to

• A.Provide evaluations of semi-annual evacuation drills
• B.Manage the consequences of disasters that disrupt the facility's ability to provide care
• C.Conduct evaluations of emergency training
• D.Prevent internal disasters that disrupt the facility's ability to provide care and treatment

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Many organizations establish condition-specific patient registries for their more sophisticated quality improvement
projects because they do not have a reliable source of clinical information. The use of patient registries is
advantageous for the following reasons EXCEPT:

• A.They can collect all the data that the physician or health system determines are most important
• B.They are not subject to short comings of review records
• C.They can be used for quality improvements and research purposes
• D.They are rich source of information because they are customized

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Which of the following actions will most effectively promote safety activities within an organization?

• A.Discuss safety events with managers at the unit level.
• B.Ensure staff are aware of psychological safety concepts.
• C.Empower staff to take ownership of unit-based safety issues.
• D.Encourage patients to participate in the advisory council.

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Licensing and accrediting bodies have relied heavily on structural measures of quality not only because the measures are relatively stable and thus easier to capture but:

• A.They reliably identify physicians
• B.They reliably identify providers who demonstrably la means to deliver high quality care
• C.They reliably identify providers who are cheap
• D.They can never la the means to deliver high quality care

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