An organization has Implemented a quality improvement project. The goal is a mean compliance rate of 90%.
The results of observations are found in the table below:

Which focus area presents the greatest opportunity for the organization?

• A.pain management
• B.patient flow
• C.infection prevention
• D.environment of care

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Annual evaluation of a quality Improvement process must

• A.be based on organizational objectives.
• B.survey all departments and teams.
• C.be accomplished by a healthcare quality professional.
• D.document all problems identified In care/service.

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Stratification is the separation and classification of data into reasonably homogenous categories. It allows understanding of differences in the data caused by all of the following EXCEPT:

• A.Time of the day
• B.Day of the week
• C.Type of order
• D.Area of facility

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Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:

• A.Both A and B
• B.Deploy human capabilities fully and draw out finite potential
• C.Contribute to implement and development of the enterprise
• D.Respect human relations and build a workshop offering job satisfaction

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Crossing the Quality Chasm provided a blueprint for the future that classified and unified the components of quality through six aims for improvement, chain of effects, and simple rules for redesign of healthcare.
The six aims for improvement, viewed also six dimensions of quality.
Which of the following is NOT out of those dimensions?

• A.Efficient
• B.Care centered
• C.Safe
• D.Effective

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