Which statement is correct regarding Time Slots?

• A.is a configured interval that defines when an activity has to be started
• B.is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
• C.is the time window promised to the customer within which an activity must be finished; automatically assigned by theOFSC Routing Engine
• D.is the time window promised to the customer within which an activity must be finishedautomatically assigned by the OFSC Routing Engine

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A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

• A.Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
• B.Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
• C.Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
• D.Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

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Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

• A.broadcast messages to users based on their assigned Help Desk(s)
• B.broadcast messages to users based on their assigned User Type
• C.broadcast messages to users based on their proximity to a location on the map
• D.broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
• E.broadcast messages to users based on their assigned Collaboration group(s)
• F.broadcast messages to users based on their compliance with Smart Location settings

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A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?

• A.Set a message stepthat updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
• B.Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
• C.Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
• D.Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.

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Which two Resource Type roles offer the ability for routing to assign activities?

• A.Bucket
• B.Field Resource
• C.Tool
• D.Vehicle
• E.Organization Unit

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