A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

• A.Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
• B.Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
• C.Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.
• D.Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.

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A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

• A.Set the BICS Settings on the Daily Extract screen to reflect the previous day.
• B.Add the "Activity by Statuses" report to the Schedule Report menu item.
• C.Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
• D.Add the "Shift" property to the resource daily extract configuration.

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Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A.If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
• B.Under Business Rules, enable "Allowclosing booking on work zone level".
• C.Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
• D.Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.

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While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A.Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
• B.Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• C.Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.
• D.Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

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An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has nowork skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

• A.Routing allows the activity to be assigned to that resource.
• B.Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
• C.Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
• D.Routing failswith a "no resource with required work skills" error.

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