Which three functions are not part of the math group of functions?

• A.floor
• B.length
• C.round
• D.power
• E.lower
• F.to_number
• G.truncate
• H.bitand
• I.rand
• J.ceiling

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Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A.Create a transactional survey.
• B.Create a polling survey.
• C.Write a business rule to reopen the case.
• D.Schedule the survey on a daily basis.
• E.Assign scores to the survey questions and set the status field based on the responses.
• F.Create a report for the survey scores.

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Which two statements are true about mailboxes?

• A.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• B.Techmail isresponsible for pulling emails from single or multiple mailboxes.
• C.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
• D.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• E.The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.

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You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

• A.configuration settings
• B.business rules
• C.proactive chat widget
• D.syndicate chat widget

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What must you set to enable the email channel?

• A.EGW_SECURE_UPDATE_ENABLED
• B.EGW_AUTO_CONT_CREATE
• C.EGW_ENABLED
• D.EGW_SAVE_EMAIL_HEADERS
• E.EGW_UPDATE_BY_CREATE

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