Which six actions initiate the business rules engine to run their configured logic?

• A.A customer creates an incident in the end user portal.
• B.An administrator compiles the rules engine.
• C.The rules engine is updated.
• D.An agentviews the rule log.
• E.An agent runs an incident report.
• F.An agent creates or edits an answer.
• G.A customerupdates contact details via the end-user pages.
• H.An agent edits an opportunity.
• I.A customer adds more information to their incident via the end-user pages.
• J.An agent edits contacts, incidents, organizations, or tasks.

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Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

• A.Create a dashboard for the report.
• B.Send a notification to the executive team that the report is available.
• C.Set up staff accounts for the executive team.
• D.Create a schedule record for the report.
• E.Create andadd the distribution list to the schedule.
• F.Upgrade the permissions for the report toinclude the executive team.

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A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

• A.Check if the exported file was generated by a product version that is older than the existing product version.
• B.Update the hash value to match the hash declared at the end of the file.
• C.Check the customized regional and language settings of your workstation or personal computer.
• D.Reduce the picture scale of the report.

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Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

• A.It is triggered by an event that occurs on the standard objects that are used by queues.
• B.It can be triggered by an event that occurs even on a custom object.
• C.It is also known as the Object Event Handler.
• D.It is triggered by an event that occurs on standard objects only.
• E.It is a PHP script that executes only synchronously.
• F.It is always triggered from business rules.
• G.It can be triggered by an event that occurs on community objects.

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Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

• A.No return events are listed in the incident workflow forthe script to use.
• B.The agents are not able to get to the pages where they can end the script.
• C.The script beginning and ending buttons are not enabled for the script pages.
• D.No exit or finished event is being triggered on the script pages.

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